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What's a Managed Service Provider?

A managed service provider (MSP) delivers services, such as network, application, infrastructure and security, via ongoing and regular support and active administration on customers' premises, in their MSP's data center (hAosting), or in a third-party data center.

MSPs are there to keep your network running smoothly, not just to fix problems, so they have more incentive to find a fast, reliable solution if something does go wrong.

It’s better for you and the service provider if they neutralize threats and fix issues as they happen.

 

Solving a problem the first time means less work for them and encourages you to continue your membership.

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What are outsourced services?

​Outsourced IT services are when you hire an outside company to handle your IT needs. 

 

A third-party managed service provider (MSP) can cover everything from the security of networks and the implementation of operating systems to the installation of software and establishes an effective system to prevent file loss.

Note that outsourced IT services are not just break/fix services.

A break/fix technician comes to you when something is broken, charging an hourly fee to diagnose and fix the problem. A break/fix service might seem less expensive since you only pay when you have a problem, but it’s likely to be more costly in the long run.

They have little to no incentive to work quickly or make a stable fix since they get paid more if it takes them a long time or multiple trips to repair something.