Terms Of Service 

 // Computer


AthleteS LLC

Policy acceptance

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When a customer uses one or more of Computer Athletes Ltd., Co. services, he or she immediately acknowledges all of the terms and policies specified in this document (the additional terms), the general terms and conditions, any supplemental, but necessary service/work documents, such as our privacy policy & credit card authorization not limited to any work order forms, amendments & change of policy. The customer has the option of rejecting one or more of the terms and policies outlined in this agreement. Computer Athletes LLC  reserves the right to refuse service to any customer who rejects the terms and rules outlined in this document.

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General Terms of Service 

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The General Terms of Service (“General Terms”) are a legally binding agreement(s) between you, as an actual or potential customer of Computer Athletes Ltd, Co. services (“you,” “your”) and Computer Athletes Ltd., Co. (“we,” “our,” or “us”) that govern your use of our services, which include websites, software, cloud-based remedies, equipment, and other offerings (collectively, the “Services”). If you use the Services and or Software on behalf of an individual or a company, you affirm/declare to Computer Athletes Ltd., Co. that you have the power to bind that business or entity to these Terms and that such business accepts these Terms. You should properly examine all of our Terms and Conditions.

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If any part of this Terms of Use agreement is held or found to be invalid or unenforceable, that portion of the agreement will be construed to be consistent with applicable law while the remaining portions of the agreement will remain in full force and effect. Any failure on our part to enforce any provision of this agreement will not be considered a waiver of our right to enforce such provision. Our rights under this agreement survive any transfer or termination of this agreement.

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You agree that any cause of action related to or arising out of your relationship with the Company must commence within ONE year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

These Terms of Use and your use of the Site are governed by the federal laws of the United States of America and the laws of the State of CT, without regard to conflict of law provisions.

 

We may assign or delegate these Terms of Service and/or our Privacy Policy, in whole or in part, to any person or entity at any time with or without your consent. You may not assign or delegate any rights or obligations under the Terms of Service or Privacy Policy without our prior written consent, and any unauthorized assignment or delegation by you is void.

YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF USE, UNDERSTAND THE TERMS OF USE, AND WILL BE BOUND BY THESE TERMS AND CONDITIONS. YOU FURTHER ACKNOWLEDGE THAT THESE TERMS OF USE TOGETHER WITH THE PRIVACY POLICY AT https://www.computerathletes.com/privacy-policy REPRESENT THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN US AND THAT IT SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT ORAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS BETWEEN US RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT.


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ARBITRATION:
Computer Athletes Ltd., Co.,  referred to in the terms and conditions as “We”, “Us”, “Our”. The Company Name listed above will be referred to in the terms and conditions as “You”, “Your”. This Agreement incorporates Our terms of business set out on the attached Terms and Conditions, attached House Rules, and Service Price Guide (where available), which You confirm You have read and understood. We both agree to comply with those terms and our obligations as set out in them. This agreement is binding from the agreement date and may not be terminated once it is made, except in accordance with its terms. Note that the Agreement does not come to an end automatically. See the “Automatic Renewal” section of Your terms and conditions for the notice terms if You wish to end your agreement.

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AGREEMENT TO ARBITRATE; CLASS ACTION WAIVER: 
Any dispute or claim relating in any way to this agreement shall be resolved by binding arbitration administered by the American Arbitration Association in accord with its Commercial Arbitration Rules (available at www.adr.org), except that You or We may assert claims in small claims court and You and We may pursue court actions to remove "You", or prevent Your removal, from the Center if You do not leave when this agreement terminates. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this agreement. The arbitrator shall not conduct arbitration as a class or representative action. You and We acknowledge that this agreement is a transaction in interstate commerce governed by the Federal Arbitration Act. You and We agree to waive any right to pursue any dispute relating to this agreement in any class, private attorney general, or other representative action.

 

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Changes in terms and policies

Computer Athletes Ltd., Co., reserves the right to make changes to any of the information included in this document at any time. Computer Athletes LLC  is not bound to give any individual or individuals advance notice or post notification of changes to this policy. We may change the Terms at any time with a reasonable notice under the circumstances, and if we deem necessary, we will notify you if we do.

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Content Use (TOS) Policy​

You will not use, display, harbor, or provide Content, or otherwise post, transmit, distribute, or disseminate through the Services, any material that: is false, misleading, illegal, involves homicide/suicide (illegal), unlawful, obscene, indecent, lewd, pornographic (including child & animal pornography), defamatory, slandering, threatening, violent, racist, sexist, hateful, harassing, inhumane, abusive, or inflammatory; or ) encourages conduct that would be considered illegal accusation or gives rise to legal contributory negligence.

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Service Charges & Additional costs

 

The cost that the client will be charged is determined by which service choice or options they select.

When a customer decides to use one or more Computer Athletes services, the customer is accountable for paying for the service before it is started. The consumer has the right to refuse to pay for the services, but Computer Athletes has the power to deny service to that person or people. We have the right to terminate any residential plan we deem to be engaging in business activity at any time.

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You are solely liable for any and all relevant taxes arising from or as a consequence of your use of Computer Athletes Services. ALL SUMS due by you under the Terms shall be paid in whole, without any deductions or withholdings. Other than taxes that Computer Athletes LLC may charge you and remit on your behalf to the respective tax authorities, any adjustments or superannuation required by law must be kept by you and billed separately to the relevant taxation authority.

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Computer Athletes Responsibilities

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Computer Athletes LLC will make every effort to resolve difficulties in a timely and accurate manner. There are no time promises for the resolution of any issue; nevertheless, Computer Athletes LLC will try our best to resolve any difficulties as quickly as possible.

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Computer Athletes LLC has complete control over how workload is distributed. There are no promises offered about the assignment of any staff members to a client or the treatment of any specific customer issue. When working as a consultant, 'Computer Athletes' will make every effort to interact with third-party vendors in a timely and effective manner. In such situations, Computer Athletes has no responsibility for the process or outcome. Computer Athletes is not responsible for any tool, utility, or service outages or downtime that may be required to complete services.

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Computer Athletes is committed to supplying skilled and quick solutions to clients' technology issue(s). Representatives from Computer Athletes try to give exceptional customer service. If the technician is unable to handle the issue via a remote connection, the technician shall educate the customer on how to resolve the problem.

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Computer Athletes LLC does not guarantee FIX times, which have no bearing on our money-back assurance.

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The services provided by Computer Athletes LLC are not guaranteed. Hardware, components, and accessories are not covered for replacement.

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Computer Athletes LLC is not liable for obtaining or paying for any software (other than what is included in the customer's Computer Athletes LLC plan), including, but not limited to, operating systems, software programs, and drivers.

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The consumer has the option to terminate service at any time. All service plans monthly & yearly are non-refundable. Canceling a service, on the other hand, does NOT entitle the consumer to a refund. There is an "Early Termination Fee" (ETF) of $100  for all monthly plans during the first year of service. 

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Yearly plans do not have an ETF, but they do have a charge if applicable, such as if you purchased non-refundable software licensing from Computer Athletes LLC. We, "Computer Athletes LLC",  also charge a "Program Recovery Fee" (SRF) for each software, device(s) being serviced (per license acquired), and this fee is applied to all plans and software purchases. The reason for this is that each piece of software, per device, requires a license. For instance, if "you", the software and or subscription subscriber, having an anti-virus, data backup, VPN, and password manager would be liable $200 for each device for which you enrolled and so acquired a license(s), as each software is $60 per license key. You, the "client" and or, organization and authorized account holder, agree to these conditions on your own and your company's behalf once the key is issued.

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 Computer Athletes has to be directly contacted regarding any complaints. Although there is no $100 Early Termination cost, (Yearly Plans are excluded from ETF & Setup fees for Residential Plans ONLY*) all yearly plans that incorporate software licensing are subject to the (SRF) Software Recovery Fee (per license acquired) (ETF). Any unpaid amounts may get late notices and may be subject to late fines. If the outstanding charge and/or charge(s) are not paid within three months, the entire outstanding charge and/or charge(s) will be sent to collections.

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Computer Athletes Limited Liability Limitations

THE MAXIMUM LIABILITY OF COMPUTER ATHLETES LLC, ANY OF ITS AFFILIATES, AND THEIR OFFICERS, DIRECTORS, EMPLOYEE(S) / AGENT(S) TO YOU OR A THIRD PARTY ARISING OUT OF OR RELATING TO THE SERVICES, INFORMATION, SOFTWARE, OR THIS AGREEMENT, REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, Punition, Violation OF WARRANTY OR OTHERWISE), OR IN CONNECTION WITH THE Online platform & or Service IN ANY WAY OR IN CONNECTION WITH THE USE, Failure TO USE OR THE RESULTS OF USE OF THE WEBSITE, INCLUDING BUT NOT LIMITED TO LOSS OR Fault DUE TO Virus infections THAT MAY INFECT YOUR Hardware And software, DATA OR OTHER PROPERTY, WILL NOT EXCEED ZERO DOLLARS ($0). IF ANY CLAIMS ARE NOT BROUGHT IN ACCORDANCE WITH THIS AGREEMENT, THEY WILL BE FOREVER Disqualified. YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST COMPUTER ATHLETES LLC ONLY IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY IMPLIED CLASS OR REPRESENTATIVE PROCEEDING.

EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, COMPUTER ATHLETES SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS).

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Computer Athletes DOES NOT Guarantee, Identify, OR GUARANTEE IN ANY WAY THAT THE SERVICES ARE ACCURATE, RELIABLE, OR CORRECT; THAT THE Operations WILL Meet Your Needs; THAT THE Solutions WILL BE Accessible AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED, Fault Free, WITHOUT Abnormality, OR Provide Security (nothing is fully secure); THAT ANY DEFECTS OR ERRORS. IN THE SERVICES WILL BE CORRECTED; OR THAT THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR FIT FOR ANY PARTICULAR PURPOSE.

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Force Majure:

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We, "Computer Athletes LLC," shall not be liable or deemed to be at fault for any delay or failure in the performance of any services resulting directly or indirectly from fire, flood, earthquake, elements of nature or acts of God, inclement weather, acts of war, terrorism, riots, civil disorders, rebellions, revolutions, third-party strikes, third-party lockouts, or labor difficulties, or any other cause beyond the reasonable control of Computer Athletes.

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  // Computer
AthleteS LLC

☎️ ❗️Call   OR   TEXT 

 Phone      +1 ‪(203) 392-1586‬

💬 ❗️ I N Q U I R I ES ?   -   Email:     Support@CompterAthletes.com

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// ComputerAthleteS is a trademark of Computer Athletes LLC.​

All Rights Reserved © 2022 by Computer Athletes LLC.

Monthly Subscription & Yearly Terms

 // Computer


AthleteS LLC

Monthly:

A consumer pays a one-time charge for technical assistance, followed by a monthly premium (recurring payment) for continuous support for one or more electronics or computer peripherals in their home that they own. As long as the subscription is active, the "unlimited" option allows household members to contact Computer Athletes as many times as they need.

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Yearly:

A consumer pays a one-time charge for technical assistance, followed bya yearly premium (recurring payment) for continuous support for one or more electronics or computer peripherals in their home that they own. As long as the subscription is active, the "unlimited" option allows household members to contact Computer Athletes as many times as they need.

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General:

If you acquired a "add-on" to a specific Computer Athlete Feature or Function (Service)during any subscription period, you will be charged a pro-rated price for the duration of the existing subscription term, and the add-on will then be considered a part of the subscription for the basic Service. When your add-on renews automatically, it will renew in the same way and for the same period as the basic Service, and you will be charged the appropriate price for the add-on in addition to the price for the base Service.

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// Computer AthleteS LLC

☎️ ❗️Call   OR   TEXT 

+1 ‪(203) 392-1586‬

💬 ❗️ I N Q U I R I ES ?   -   EmailSupport@CompterAthletes.com

Follow us on all social media platforms: computerathletes

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manchester computer athletes ct

// ComputerAthleteS is a trademark of Computer Athletes LLC.​

All Rights Reserved © 2022 by Computer Athletes LLC.

General Remote, In House & On site Terms & Disclaimer

 // Computer

Athlete
LLC

You are required to pay upfront for any hardware or software if necessary. $100 Deposit Required if 30 Miles distance away. The client must secure animals if they are a distraction to the technician.

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A technician may not repair components or peripherals on-site as the required tools are at the Repair Shop. If a computer athlete is threatened or harassed or frauded you may be reported to authorities, possibly pay fines & or be subject to a subpoena.

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Remote Support:


Computer Athletes employs third-party remote support tools to aid in resolving the majority of client concerns. Remote help software enables a professional to remotely operate a customer's equipment in order to speed the procedures required to repair the issue.


When used on a customer's device, this software is properly licensed and does not violate any laws.


On the customer's device, the program installs a small piece of software. While the program is usually safe, Computer Athletes LLC accepts no responsibility for any unanticipated negative impact the software may have on the customer's device.


A working internet connection is necessary for the equipment that the technician wishes to remotely manage.

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Software License Agreement:

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This LICENT PRODUCT or PRODUCTS (TOGETHER WITH THE Addendum TERMS Below, THE "AGREEMENT") AND ITS SERVICES, INFORMATION AND/OR SOFTWARE BY, COMPUTER ATHLETES LLC computer and ATHLETES SUBSIDIARIES (TOGETHER, 'Computer Athletes,' or 'WE'). The parties hereby agree as follows, factoring the binding understanding and mutual agreements set out below, which are sufficient to be recognized hereunder:

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You are licensed for technical services, remote and auxiliary services ("Services" combined), information and software, provided that you comply with the terms and conditions stated below. "If a person or an organization accepts this Agreement, you," "your own" or "customer" signifies such person or organization. Where the organization is the customer, the approval by the CEO or employees of this Agreement shall bind the agency to the terms and conditions of that Agreement. “Information” means data obtained & assembled on individuals/entities anywhere in the world which includes, but is not limited to, personal/business data, legal or financial data, data about individuals affiliated with such individual(s) and/or entity.

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You will only use the Software and its software in accordance with applicable laws, regulations, treaties, regulations, orders, orders, ordinances, the ordinance of every constitutional power, all legal interpretations and all legal interpretations in affiliation with them and, to the extent necessary, any other lawful authorization.

 

Next In Line (PRIORITY SERVICE) Policy 

You can skip ahead in line (phone/chat) of all non-VIP customers with any of our other unlimited plans for as little as $15 per month. "Skip-In Line" is simply an expedited help support hotline & private number, included free of charge with our Unlimited Support & Security Offering Called "CybeRË£ +Support™". Use of our Skip in Line Service is automatically fielded to allow VIP customers ONLY.

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Data Backup Policy 

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Failure to maintain current payment for any plan that includes data backup services offered by Computer Athletes immediately results in the loss of access to existing data backups made by OUR Data Backup Service.

 

Data backups will be destroyed if services are canceled or not paid for. The consumer does not have perpetual rights to the data that has been backed up.

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Client Agreement & Understanding

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The client is expected to submit any information asked by the sales agent, support technician, or any other Computer Athletes LLC employee to the best of their ability and knowledge.

 

They must also comprehend the whole procedure until it is completed; withholding crucial information for any reason, including the goal of fraudulently exercising the money-back promise, is forbidden.

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Termination of Services & Software agreement.

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COMPUTER ATHLETES LLC computer and Computer ATHLETES LLC SUBSIDIARIES may terminate this Agreement, or suspend or permanently revoke/end your Access to the Services, Information, or Software applicable, without notice to you.

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TCPA COMPLIANCE

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BY ACCEPTING THE TERMS OF THIS AGREEMENT, YOU Willingly & Legally allow Computer Athletes LLC TO CONTACT YOU IN ANY LAWFUL MANNER, INCLUDING THROUGH THE USE OF AUTOMATIC AND/OR COMPUTERIZED DIALING SYSTEMS. TEXT MESSAGE/EMAIL AND CALL TECHNOLOGIES, AND FOR ANY LAWFUL PURPOSE.

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IF YOU DO NOT WISH TO BE CONTACTED FOR ANY REASON, OR TO REVOKE A Originally Given Permission, YOU AGREE TO Reach US VIA ONE OF THE Following Techniques, OR ANOTHER WAY THAT COMPUTER ATHLETES LLC HAS OUTLINED, TO Plainly INFORM COMPUTER ATHLETES LLC OF YOUR Wish TO REVOKE Permission: BY Dialing the phone number listed on our stationery/website or EMAILING support@computerathletes.com.

 

Policy on Refunds

 

After services have been delivered, no refunds will be granted. If You request a refund for services not performed, You will be charged administrative fees equal to thirty minutes of support at a rate of $124.99 per hour. If You do not choose to pay this cost, Computer Athletes LLC has the right to immediately suspend Your service until the end of your first year, after which no refund will be offered. If Computer Athletes LLC is unable to resolve a machine software problem or deems that a customer's computer is unrepairable, a partial refund may be provided at Computer Athletes LLC's sole discretion. If a partial refund is granted, it will be calculated by deducting the number of service hours supplied at $124.99 per hour from the customer's payments. All refund claims must be addressed in writing to the Computer Athletes LLC billing department at support@computerathletes.com. Computer Athletes has to be directly contacted regarding any complaints. This Policy applies to all services ie. all Hourly, Monthly & Yearly Plans.


 

Early Termination Fee (ETF) Policy:

 

Monthly Plans

The consumer has the option to terminate service at any time. All service plans monthly & yearly are non-refundable. Canceling a service, on the other hand, does NOT entitle the consumer to a refund. There is an "Early Termination Fee" (ETF) of $100  for all monthly plans during the first year of service. 

 

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Yearly Plans

Yearly plans do not have an ETF; Although there is no $100 Early Termination cost, (Yearly Plans are excluded from ETF & Setup fees for Residential Plans ONLY*) all yearly plans that incorporate software licensing are subject to the (SRF) Software Recovery Fee (per license acquired)

 

Unpaid Amount Policy For ETF

 

 (ETF). Any unpaid amounts may get late notices and may be subject to late fines. If the outstanding charge and/or charge(s) are not paid within three months, the entire outstanding charge and/or charge(s) will be sent to collections.




 

Software Recovery Policy

 

If you purchased non-refundable software licensing from Computer Athletes LLC, there is a fee. We, "Computer Athletes LLC," additionally charge a "Program Recovery Price" (SRF) for any program, device(s), or license obtained, and this fee is applied to all plans and software purchases. This is because each piece of software, per device, necessitates the purchase of a license. For example, if "you," the software and or subscription subscriber, had an anti-virus, data backup, VPN, and password manager, you would be accountable $200 for each device for which you registered and so earned a license(s) because each program costs $60 per license key. Once the key is granted to you, the "client" and/or organization and authorized account holder, you agree to these terms on your own and on behalf of your organization.

all yearly plans that incorporate software licensing are subject to the (SRF) Software Recovery Fee (per license acquired)

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Indemnification; Your Interpretations and Claims

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You accept these terms, in addition, you have the legal right and ability to enter into this Agreement and comply with its terms, and that you are the authorized account holder to act on behalf of any corporation/entity; even individual, on whose behalf you are interacting with us or for whom you are providing Submission of any  DATA; and that you will cooperate with us and provide all necessary information and resources to assist us in providing the Services.

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You also agree to indemnify, defend, and hold Computer Athletes LLC, its Third Party Partners, and their specific directors, officers, shareholders, employees, and agents (collectively, the “Immune from prosecution Parties“) harmless from and against any and all claims, actions, proceedings, and suits, and indeed all related liabilities, losses, damages, judgments, settlements, penalties, fines, costs, and exclusions (collectively, the “Indemnified Parties“ Computer Athletes LLC).

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 // Computer
AthleteS LLC

☎️ ❗️Call   OR   TEXT 

💬 ❗️ I N Q U I R I ES ?   -   EmailSupport@CompterAthletes.com

Follow us on all social media platforms: computerathletes

  • Snapchat
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  • LinkedIn
  • YouTube
  • Instagram
  • Facebook
  • Twitter
tik tok icon

// ComputerAthleteS is a trademark of Computer Athletes LLC.​

All Rights Reserved © 2022 by Computer Athletes LLC.

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